At Ignition Casino, we recognise that gambling carries real risks for some individuals. This document outlines our commitments, the tools available to players, and the standards we uphold to support responsible gambling practices for our Australian users.
Ignition Casino is committed to providing a gambling environment that prioritises player wellbeing alongside entertainment. We acknowledge that problem gambling affects individuals, families, and communities. Our responsible gaming framework is designed to give players meaningful control over their activity and to identify risk factors early.
We do not knowingly permit gambling by minors or by individuals who have self-excluded. We take active steps to enforce these restrictions and review our systems regularly.
Australian law prohibits gambling by persons under the age of 18. Ignition Casino enforces strict age verification procedures at the point of registration and during account review processes. Any account found to belong to a person under the legal age will be closed immediately, and any funds held will be managed in accordance with applicable regulations.
If you believe a minor has accessed an account, contact our support team without delay.
Recognising problematic gambling behaviour is an important first step. The following indicators may suggest that gambling is no longer within healthy limits:
These patterns do not automatically indicate a disorder, but they warrant honest self-reflection and, where appropriate, professional consultation.
Ignition Casino provides players with practical tools to manage their gambling activity. These tools are accessible through account settings and can be applied at any time.
Players may set daily, weekly, or monthly deposit limits. Once a limit is applied, it takes effect immediately. Increases to existing limits are subject to a cooling-off period before they become active.
Players can set maximum session durations. When the limit is reached, the session ends automatically.
Periodic notifications can be enabled to remind players of the time elapsed during an active session. These prompts are designed to support informed decision-making without interrupting play unnecessarily.
Players who determine that a break from gambling is necessary may apply for self-exclusion. This option is available for defined periods or on a permanent basis. During self-exclusion:
Requests for self-exclusion are processed promptly. Players who wish to extend or make permanent an existing exclusion should contact support directly.
Ignition Casino monitors account activity for patterns that may indicate vulnerability or distress. Where such patterns are identified, we may reach out to the account holder or apply temporary restrictions pending review.
We do not market gambling products to players who have self-excluded or who have indicated a preference to limit contact. Marketing preferences can be adjusted through account settings at any time.
Players experiencing difficulty with gambling are encouraged to seek independent assistance. Trained counsellors and support services are available in Australia through national and state-based helplines, as well as online and peer support programmes. These services are confidential and accessible without charge.
We recommend that players experiencing distress contact a recognised gambling support service in their state or territory in addition to using the tools available within their account.
If shared devices are used in a household that includes minors, we recommend the use of filtering software to restrict access to gambling websites. Responsible adults should ensure that account credentials are not accessible to children or young persons.
Players wishing to apply account restrictions, request self-exclusion, or raise concerns related to responsible gambling may contact Ignition Casino's support team through the available channels listed within the account portal. Requests related to responsible gaming are handled with priority and treated in confidence.
